COVID-19 UPDATES: We've made shopping easy

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FREE SHIPPING on orders over $80
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COVID-19 Information

COVID-19 INFORMATION

Due to current government restrictions across New Zealand, please see below updates.

1: SHIPPING
We offer FREE standard shipping on all orders over $80.

Orders are dispatched for our warehouse within 48 hours, however, due to the COVID-19 lockdown & current order volumes our delivery partners are experiencing some delays. Please allow extra time for your delivery to arrive. Thank you for your patience & understanding.

2: RETURNS
INSTORE: Due to COVID-19 store closures, we are offering extended in store returns of up to 30 days.

ONLINE: Return your order via post within our 14 day return period.

For more information on our returns policy click here.


3: CALL & COLLECT
During the current COVID-19 lockdown period, we are offering a call and collect service in all New Zealand stores. Please contact your local store and our team will be able to assist you to place your order and pay over the phone. Your order will then be prepared for collection in store. Service available Monday - Friday 9am - 5pm, Saturday - Sunday 10am - 4pm.
Find your closest store here.


4: A SAFE IN STORE SHOPPING EXPERIENCE

Due to the current COVID-19 lockdown, our Auckland stores are closed until further notice.

We have implemented the following measures to ensure a safe shopping experience for you & our team:
• Increased frequency of cleaning
• Antibacterial products available upon entering the store
• Contactless payment methods encouraged
• Physical distancing markers around the store to help you shop comfortably and maintain a 1.5m between yourself and others
• Every second fitting room closed to give confidence you will be at a safe physical distance when trying on clothes
• All team completed a COVID-19 procedures induction
Please ensure you follow current state government restrictions regarding the wearing of masks.

We want to thank our AMAZING retail team for their incredible ongoing work throughout this challenging time.

Our customer service team is available to help you with product queries and styling advice. Please contact us via our website Live Chat or email: customerservice@decjuba.com.au.

Please take care and thank you for your continued support.

DECJUBA x

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DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.

© 2021 DECJUBA

DECJUBA acknowledges the people of the Kulin Nation, the traditional owners of the land on which we work. We pay our respect to Elders past, present and emerging.