We aim to dispatch orders received before 11am during regular business hours on the same day. Orders received after 11am, on weekends or public holidays are aimed to be dispatched the next business day.

During busy sale periods there may be a delay in dispatching your order due to an increase in order volumes.

Once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery. Alternatively, you can find your consignment number by logging into your account & checking your order history. If you would like a delivery update, we recommend tracking your order online with your consignment number.

We are unable to deliver to PO boxes therefor recommend providing a suitable daytime address where someone is available to sign for your order delivery. If no one is available to sign for your order, a calling card or email will be provided and your order will be taken to the closest post office or agency for collection.
Pricing & Timeframes
NEW ZEALAND
Free express post on all orders over $150 for DECJUBA members.

$10.90 PBT Couriers, delivery within approximately 1-2 business days from dispatch for North Island, and 2-3 business days for South Island.

Please allow an additional 2 business days for rural deliveries depending on location.

Please note that the delivery time-frames outlined above are indicative based on PBT Courier guidelines and begin after your order has been dispatched.
REST OF WORLD
Our New Zealand website ships to New Zealand addresses only.

If you would like to ship to an address outside of New Zealand, please visit our Australian website www.decjuba.com.au