We hope you love your online purchases however if you change your mind, you are welcome to return merchandise purchased online, with the exclusion of sale merchandise within fourteen days of receipt via return post for an exchange or refund or in any full price store for an exchange or credit note, if the merchandise:

• has not been worn
• is not soiled or damaged
• has its original tags attached
• is returned in its original packaging

If you believe that you have received faulty or damaged merchandise it can be returned at any time, whether or not the merchandise was purchased marked down on sale or during a promotion.
Terms & Conditions
ONLINE RETURNS VIA POST
To return merchandise purchased online via post, please download and completed an online return form noting the details of your return request and send this back with your merchandise.

Merchandise purchased from our New Zealand website can be returned via post to the below address:

DECJUBA Online Returns
c/o DSL Logistics
70a Plunket Avenue
Manaku
Auckland 2104

Merchandise purchased from our Australian website must be returned via post to Australia. Please click here for our Australian return process.

Please allow up to five business days from the day your return is received by our online store for it to be processed. You will be notified via email as soon your return has been completed.

We do our best to facilitate all exchange requests, however if the requested size or style is unavailable online at the time of processing your return please understand we will not be able to fulfil your request.

All refunds are processed through a secure payment gateway and onto the payment type that was used for the original purchase.

Merchandise purchased from our Australian website must be returned via post to Australia.
ONLINE RETURNS VIA STORE
Upon presentation of your order confirmation, you are welcome to return merchandise purchased from our New Zealand website for an exchange or in store credit note in any full price store in New Zealand, given the online return requirements have been met.

DECJUBA stores are unable to provide refunds for online purchases. In store credit notes are valid for six months, are only valid in store and are not able be redeemed online. DECJUBA women’s stores are unable to accept the return or exchange of DECJUBA Kids merchandise purchased via our website. DECJUBA KIDS merchandise purchased from our New Zealand website must be returned to our New Zealand online returns address for a refund or exchange, given the online return requirements have been met.

Merchandise purchased from our Australian website must be returned via post to Australia.
IN STORE RETURNS
If you change your mind, upon presentation of a valid in store receipt you are welcome to return merchandise purchased in store, with the exclusion of sale merchandise for an exchange or credit note within fourteen days of receipt, if the merchandise:

• has not been worn
• is not soiled or damaged
• has its original tags attached
• is returned in its original packaging

If you believe that you have received faulty or damaged merchandise it can be returned at any time, whether or not the merchandise was purchased marked down on sale or during a promotion.

Store credit notes are valid for six months, are only valid in store and are not able to be redeemed online.

Merchandise purchased in store must be returned in store, our online store is unable to process returns for merchandise that has been purchased in store.
FAULTY OR DAMAGED MERCHANDISE
We want you to be completely happy with merchandise you have purchased, if you believe that you have received faulty or damaged merchandise it can be returned at any time, including sale merchandise.

If you believe that you have received faulty or damaged merchandise from an online purchase, please let us know in writing quoting your order number.

If you believe that you have received faulty or damaged merchandise from a store purchase, please return the merchandise to a store with a valid in store receipt. If you can’t make it into a store, please let us know in writing.

If merchandise is deemed to be faulty or damaged we will replace it in the first instance, or we may issue you with a refund of the purchase price in exchange for the faulty or damaged merchandise.
ONLINE RETURN POSTAGE
If you need to return merchandise purchased online via post, we recommend posting using a tracked service to ensure it is received in a timely and secure manner.

Merchandise being returned to our online store must meet the online return requirements and be packaged appropriately.

We are not responsible for merchandise returned to our online store that is lost in transit or for any return postage charges incurred.

We are unable to refund postage if postage was paid for the original delivery.
PAYPAL FREE RETURN POSTAGE
PayPal will refund your return shipping costs on eligible purchases with PayPal Refunded Returns. This service is available at no additional cost to PayPal account holders who have used PayPal to pay for their online order and registered for it on the PayPal website.

Please note that this service is provided by PayPal and all enquiries should be directed to PayPal customer service.