We want shopping with DECJUBA to be easy.
That’s why we offer a 7-day returns period (14-day for online purchases) – offering an exchange, credit note or refund - if you change your mind on any purchase online from DECJUBA, D-LUXE BASICS or DECJUBA KIDS, provided:

• You have proof of purchase
• Products were purchased at original retail price
• Products are returned unworn, undamaged and in with original tags

Please note, we are unable to accept returns on:
• Sale items - however will happily exchange for an alternate size in the same product.
• Jewellery, swimwear and bodysuits - due to hygiene reasons.

Please note, we are unable to process refunds instore for purchases made online using Afterpay or Zip, however will happily offer an exchange for an alternate colour/size.

All refunds are processed through a secure payment gateway and onto the payment type that was used for the original purchase.

To make a return, please download and complete this form.

ALL ONLINE RETURNS SHOULD BE POSTED TO:

DECJUBA Online Returns
c/o DSL Logistics
70a Plunket Avenue
Manukau
Auckland 2104

We highly recommend you keep your return tracking ID for proof of delivery. Please allow up to seven business days for your return to be processed. You will be notified via email as soon as your return has been completed. Please note, we are not responsible for merchandise returned to our online store that is lost in transit or for any return postage charges incurred, excluding the return of faulty stock. We are unable to refund postage if postage was paid for the original delivery.

ALL INSTORE RETURNS:
Any instore purchases must be returned to store, please do not send to our online returns warehouse.